The "Settings" tab allows you to customize information about the client and also to accelerate the data entry when creating requests.
The following sub-tabs will be seen in detail in the "Accounting" unit
The sub-tab "Personalization" will be seen in detail in the unit "Super user"
The "Requests" sub-tab allows you to record items that will be displayed by default when creating a request for the client.
1.Click on the "Settings” tab. 2.Select the "Request” sub-tab. 3.Check this box to display this client in the list of your active clients for whom you can create requests.
Click on a blank line or the icon (Insert) in the sections presented below to add a new item to the list.
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This sub-tab allows you to reset the client password on the Web platform.
The property "Authentication email address on the Web platform" must be checked for one of the email addresses listed in the client’s file. For details on properties allocation, see Allocation of properties
If a client is already registered in your company and does not have an account on the Web platform, it is possible to create this account by following the procedure below.
1.Open a "Client" window, you are in search mode, you will notice that the fields are green. 2.Enter the name of the client in the field "Client name", and click on the icon (Execute a search) to open the file. 3.Click on the "Settings” tab. 4.Select the "Web” sub-tab. 5.Click , the client will receive an email with a link in order to reset his password. 6.If the client does not have an account on the platform, he will create it by following this link.
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The "Incoming payments" sub-tab is used to configure the type of payment used by the client.
The information added under this sub-tab is optional, however it will automatically be displayed when a new incoming payment is created.
1.Click on the tab ''Settings''. 2.Select the "Incoming payments” sub-tab. 3.Click on the icon (List of values) to display the list of choices, select the type of payment. 4.Enter your client's 3-digit financial institution number (without leading zeros, if applicable) and transit number, without spaces. 5.Enter the account number of your client. 6.Click on (Save).
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The "Countdown" sub-tab allows you to view and configure the time limits to fill the replacements.
1.Click on the "Settings” tab. 2.Select the "Countdown” sub-tab.
In the "Replacement management" window, if the check box is checked, PRIM will add two columns in the main area to view the details of the countdown, the "Total time allocated to fill the request" and the "Time remaining".
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The sub-tab - Division/Branch allows you to manage the links between the client, the division and the branch.
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