Windows allows you to define which application should be launched when a "TEL" or "CALLTO" type command is called.

In order to define which telephony application to use per protocol, you will first need to open the Windows configuration window provided for this purpose. To do this :

1.In Windows search field, search for "Protocol", then choose the option Choose a default app for each protocol  
 

2.Find the TEL protocol, and select the desired app
 

3.An entry also exists for the CALLTO protocol:
 

The default configuration for all users is set up in the Companies management window. To access it, from the System ribbon, click on Settings to launch the configuration window.

Once the configuration window open:  

1.Search and launch Companies management (CFG038)

2.Under User settings > Phone configuration, you can specify the desired phone settings.

•Call method: Which protocol (or application) should be used when dialing: Callto Protocol, None, Other, Tel protocol.  

•Extension symbol: Which character is used by your phone application to mark an extension following the phone number.

•Application: If the method Other is selected, this field will be added, and you will need to specify the path to the phone application.  

For "Other" setup, the location needs to be accessible by all PRIM users.  « Autre » l’emplacement devra être accessible par vos utilisateurs de PRIM. It is likely that each user will have to configure his or her profile to select the precise location of the software on the workstation.

3.Click on (Save).

1.In Session menu of the main PRIM window, click on User settings to launch the window.

2.If you have more than one user profile, choos the default one

The VoiP option can only be set up in the default profile, i.e. the one that is active.  

3.Under Phone configuration, tick Use a personalised configuration

If this check box is not ticked, the default configuration will be used

4.Specify the settings to be used:

•Call method: Which protocol (or application) should be used when dialing: Callto Protocol, None, Other, Tel protocol.

•Extension symbol: Which character is used by your phone application to mark an extension following the phone number.

•Application de téléphonie : Si  If the method Other is selected, this field will be added, and you will need to specify the path to the phone application.

Once configured, ou will be able to use the phone icon inside the Summary of the phone call (IMC016) to quickly dial the phone number. This window  can be opened manually after creating a call in PRIM, or configured to open automatically when a call is created.

To learn how to create a call summary in various communication contexts, how to open phone call summary manually, and how to configure the automatic opening of this window, refer to the relevant pages.

For the phone number to be displayed in this window, the property "Display in properties" must have been ticked on the concerned phone number in the contact's file.